Vividseats

Ezticketsearch.com

EZTICKETSEARCH.COM prides itself on being able to provide premium tickets for events nationwide at some of the best prices on the internet while maintaining outstanding customer service. Trust is very important when purchasing online and you can feel comfortable with us. We are a licensed ticket broker in the State of Illinois, and a member Better Business Bureau of Northern Illinois with ZERO complaints the past 2 years.

NON AFFILIATION
EZTICKETSEARCH.COM is a private ticket broker engaged in the business of buying and selling first rate tickets at market prices. We are not Ticketmaster, nor are we affiliated with any artist, venue, team, or box office.

TICKET PRICES
EZTICKETSEARCH.COM does not sell tickets at face value. Our ticket prices are often significantly higher than face value and reflect our cost of obtaining quality seating. Prices are sold at market prices which depends upon the seat location and demand of the event. All prices are in US dollars.

ORDER TIMING
Tickets ship on the same day (Monday thru Friday) if the order is received by 4 p.m. CST and are in hand. Keep in mind, orders placed on the weekend will not be shipped until Monday. Most tickets are in hand and ready to ship, however in some cases tickets will not ship the same day you order them. Expected delivery dates should be shown on the website, but we will contact you if tickets are to be shipped at a later date. We recommend all time sensitive orders be phoned in rather than placed over the internet.

ORDER CONFIRMATION
You should expect to receive two e-mails from us after placing an order. First is a confirmation of receipt of your order and second is the confirmation of the processing of your order and tracking information. If for any reason you do not get these e-mails, you can also check the status of your order by logging into your account. On rare occasions, the exact tickets you requested may not be available. We will contact you with replacement ticket options if that happens, but you are under no obligation to accept the replacement tickets.

DELIVERY
All tickets are shipped via FEDEX and require an adult signature unless you specifically instruct us to not require a signature. You are assuming all liability for lost or misdirected packages if you waive the signature on your package.

RETURN POLICY
Since tickets are a one of a kind item and not replaceable there are no refunds, exchanges, or cancellations on any order. The only exception is when an event completely cancels and there is no rescheduled date. Refunds will be give less shipping and handling charges once the tickets have been returned to our office. Rescheduled events will use the OLD tickets for the NEW date. Please keep this in mind and ALWAYS give us a call if you have any questions.

WHAT TO DO ONCE YOU RECEIVE YOUR TICKETS
Please open your package immediately and look over your tickets and verify that you have the proper event, date and location listed. Many events have slight to major time changes from when the tickets are printed and we don't get informed of all time changes. Play it safe and call the venue a couple days before the event to confirm the event time.

Put your tickets in a safe place (but not so safe you won't be able to find them). We are not responsible for lost, damaged, or stolen tickets as we cannot get them replaced by the box office in 99.9% of cases. Please note direct sunlight and heat can damage some tickets. It is amazing how many people lose tickets they spent hundreds or even thousands of dollars on. The stories have ranged from flying out of a pocket while riding cross country on a motorcycle to being put through the paper shredder. Don't add another story to the list!!


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