Stubhub

Stubhub.com

StubHub is the fan's ticket marketplace

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events.

StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™.

Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express.

StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit www.stubhub.com.

 

199 Fremont Street Suite 300 San Francisco, CA 94105
415.222.8400


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Powered By YelpReviews of Stubhub There is 63 review for Stubhub

Sharon B.
Lafayette, CA



Added 2011-06-09

On March 4, 2011 I bought 2 tickets (face value of $35 each) for $366.15 to the then sold out concert by Adele at the Warfield on June 4. Sometime before the concert the venue was changed to the Berkeley Greek Theater and many more tickets became available (at $35 each), but I was told there were no refunds to my now too expensive tickets. OK, I thought, at least I get to go and see Adele, even if I have overpaid, and I let it go. Then, Adele cancelled the June 4 concert with no reschedule in sight(she is now ill, has other concerts pending in the fall in Europe, with no reasonable time to reschedule (I DO NOT believe even StubHub's policy includes untimely rescheduled concerts, I believe it should mean within a week or two, not terminably pending)! I would like my money returned , as is, I believe, reasonable.

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Lynnea J.
Palo Alto, CA



Added 2011-06-02

Stubhub totally screwed up my tickets and the wait to get it straightened out with a human,which is the only way to do it, is now going on 20 minutes.  The order is correct with the right row, but the tickets are for a different row, and basically, there isn't anything to be done except listen to their fake human tell you to go online for help. This site really sucks.

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Jennifer V.
Hayward, CA



Added 2011-05-26

My husband and I go around and visit all the baseball stadiums and have been using Stub Hub for years and always have had a great experience.  This time however I go to print out my aisle seats only to find out that they are seats 4-5 not 1-2.  

I called Stub Hub and they tell me that MLB gave the Seller the wrong tickets and they tell me they can credit me the service fee ($5).  I ask what my other options are as I'm stuck with tickets that I did not purchase and the customer service guys then tells me he can credit my entire purchase price and then have me purchase new tickets.  Luckily the teams we are seeing are not either of our favorites and we didn't care where we sat.  

So I find new comparable tickets and the sales guy now tells me there's a balance on my account because MLB raised the electronic delivery fee by a quarter.  I realize it's just a quarter but receiving the wrong tickets by no fault of my own, I don't feel I should have to pay it.  The sales guy says he can't help me and transfers me back to customer service.  This time I'm told she can give me a coupon to cover the costs, she gives me the credit, stays with me on the phone while I purchase the new tickets and waits to make sure everything goes ok with the new tickets.  After a 30 minute phone call, I'm set with my tickets and left with a $9.75 credit on my account.  Well worth the call.  I'll be using them again for our next ballpark trip.

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